After-sales service terms of Qingdao Weimei Arts and Crafts Co., Ltd.
1. Product quality assurance:
We promise to our customers that under normal storage and use conditions, all eyelash and nail products sold are in line with industry standards and the product description published by our company. If the product has defects due to manufacturing, materials or non-compliance, the customer can request replacement or maintenance to us within 7 days after receiving the goods.
two。 Return and exchange service:
If due to product quality problems or delivery errors, the customer has the right to request a return or exchange within 7 days after receiving the goods. Our company will bear the corresponding transportation cost of return and exchange of goods. The returned and exchanged products must be complete and unused and packed in good condition.
3. After-sales response time:
We promise to respond to any after-sales service request made by the customer within 24 hours after receiving the request and provide a preliminary solution.
4. After-sales technical support:
If customers encounter any problems in the use of the product, the company will provide free technical guidance service. Our professional technical support team will answer customer inquiries via email, telephone or online communication tools.
5. Confidentiality of information:
In the process of after-sales service, we strictly keep all the information provided by our customers confidential and ensure that this information is only used to solve customer after-sales service problems.
Please note that the above after-sales service terms do not apply to product damage caused by improper use or failure to follow the instructions, or damage caused by force majeure.